Legal information
Privacy Policy
1. Data controller
Phoenix Logistics & Trading B.V., Posthoornstraat 11, 3011 WD Rotterdam, the Netherlands, KvK 73931128, VAT NL859714123B01 and HU31103752, is responsible for processing personal data through this website. Contact: info@phoenix24.nl, +31 10 307 10 47.
2. Data we process
We may process your name, company details, business email address, telephone number, enquiry content, requested products, quantities, delivery information, IP address and technical security logs. During a business relationship, we may also process KYC/KYB documents and information required for sanctions, AML and fraud-prevention checks.
3. Purposes and legal bases
- Responding to enquiries and taking steps before entering into a contract.
- Performing contracts, administration, invoicing and delivery coordination.
- Compliance, sanctions screening, KYC/KYB, fraud prevention and protection of legal rights, based on legal obligations and legitimate interests.
- Website and email security, based on our legitimate interest in maintaining secure systems.
4. Recipients and international transfers
Data may be shared only where necessary with hosting and email providers, professional advisers, banks, logistics partners, compliance providers, public authorities or contractual counterparties. Where data is transferred outside the European Economic Area, an appropriate transfer mechanism and safeguards will be used where required.
5. Retention
General enquiries are normally retained for no longer than 24 months. Contract, transaction, accounting and compliance records may be retained longer where required by law, contractual necessity or the establishment, exercise or defence of legal claims.
6. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection. You may also withdraw consent where processing relies on consent. Send requests to info@phoenix24.nl. You may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
7. Security and changes
We use organisational and technical measures appropriate to the nature of the data and risks. This policy may be updated when our services, processing activities or legal requirements change.