Legal information
Terms and Conditions
1. Company and scope
These terms apply to use of this website and to business enquiries addressed to Phoenix Logistics & Trading B.V., Posthoornstraat 11, 3011 WD Rotterdam, the Netherlands, KvK 73931128, VAT NL859714123B01 and HU31103752. Product transactions remain subject to the individual written offer, order confirmation and contract. In case of conflict, the individually signed or expressly accepted written terms prevail.
2. No binding online offer
Website information, product descriptions and form submissions are invitations to communicate only. An agreement exists only after written confirmation by an authorised representative and completion of required compliance checks.
3. Enquiries, prices and payment
The buyer must provide accurate company, product, quantity, destination and compliance information. Prices, taxes, currency, payment security, bank details and payment dates are specified in the written commercial documents. Changes to bank details must always be verified independently.
4. Delivery, risk and title
Delivery point, delivery period, transport responsibilities, transfer of risk and any retention of title are governed by the agreed written terms and applicable Incoterms. Delivery dates are binding only where expressly confirmed as binding.
5. Specifications and inspection
Applicable specifications, certificates, sampling, measurement and inspection procedures are stated in the contract documents. The buyer must inspect deliveries and notify any alleged discrepancy within the agreed period, supported by relevant evidence.
6. Compliance and fraud prevention
Phoenix may suspend or reject an enquiry or transaction where verification is incomplete or where sanctions, AML, fraud, export-control, origin, payment or reputational concerns arise. No party may use the company name, documents or website content to impersonate Phoenix or mislead third parties.
7. Liability and force majeure
To the extent permitted by mandatory law and subject to the individual contract, Phoenix is not liable for indirect loss, loss of profit, market loss or loss caused by reliance on non-binding website information. Neither party is liable for delay or failure caused by events beyond reasonable control, subject to notice and mitigation obligations in the contract.
8. Intellectual property
The company name, logo, website design and original content may not be copied or used in a misleading commercial context without prior written permission.
9. Governing law and contact
Unless the individual contract states otherwise, Dutch law applies and disputes are submitted to the competent court in Rotterdam, subject to mandatory jurisdiction rules. Questions: info@phoenix24.nl.